J.D. Power reports: Sun Microsystems recognized for excellence

Sun Microsystems has been recognized under the J.D. Power and Associates Certified Technology Service and Support (CTSS) Program. This distinction acknowledges Sun Microsystems for delivering outstanding technology service and support in North America.
Jointly developed by J.D. Power and Associates and the Service & Support Professionals Association (SSPA), the program evaluates overall customer satisfaction and helps technology support organizations increase their efficiency and effectiveness in customer service. The certification also helps customers identify companies that have demonstrated excellence in customer service.
“Sun Microsystems has passed extremely rigorous standards, and earning this certification demonstrates the company’s dedication to providing customers with the highest level of service and support,” said Jonathan Brookner, director of the call center certification program at J.D. Power and Associates. “In particular, Sun Microsystems support customers give particularly high ratings in customer satisfaction and loyalty, indicating that Sun Microsystems clearly understands the importance of meeting the needs of their customer base by supporting a successful service and support organization.” Full Story


About Rich
FlexRex began his life as a cartoon character I created a Sun Microsystems. As the world's first "fictional blogger," he appeared in numerous parody films that made fun of the whole work-from-home thing. Somewhere along the line, the Sun IT department adopted FlexRex as their spokesman in a half-dozen security awareness films for employees. So when I left Sun recently, I started FlexRex Communications, a Marketing company in Portland, Oregon.

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